Written for Scottish SMEs making real decisions about their website, their systems, or both.
Late business payers already owe interest at 11.75% a year plus a fixed sum of up to £100 per debt, and almost nobody claims it. What an automated chase can add today, what the Commercial Payments Bill changes, and what
From 1 January 2027 a regular window cleaning round is very likely a subscription contract. What the sign-up must show, why the doorstep carries a criminal offence, who pays for the first clean, and how customers must be able to
Since 5 February 2026 a decision about a person may be left to software, with conditions. What counts as a significant decision, what the ICO now means by meaningful human involvement, and the four safeguards an AI integration has to
The Gas Safe logo is the one credential in the trade a customer can check in a minute. What the register shows, what the law says about claiming it, and where heating websites promise more than the registration covers.
A firm has to qualify to call itself chartered accountants, and ICAS, ICAEW and ACCA each test it differently. What the Provision of Services Regulations, the PII rules and Companies House require on a practice website, and where it belongs.
A from-price on a joinery website is an invitation to purchase. What the DMCC Act and the CMA’s price guidance ask of it, and five ways joiners’ price bands go wrong.
Work agreed in a customer’s home carries a 14-day right to cancel, and leaving out the notice is a criminal offence that can stretch the window to a year and leave finished work unpaid. Which jobs are exempt, and how
Carrying away what you cut is a regulated activity, and the registration sits on a public register anyone can search. Why the number belongs on the website instead of a badge, and what else on a tree surgery site can
Bereavement, redundancy, relationship breakdown, ill health — FG21/1’s four drivers are the reasons people contact an adviser, and the website meets them first. What the guidance expects of communications, formats and online journeys.
Most advice on law firm websites is written for SRA firms. In Scotland the rules differ, and the Scottish guidance says a consumer should reach price information without supplying personal data, which rules out the “get a quote” gate.
“Tell us about your problem” collects data concerning health, where the law starts from prohibition. Which Article 9 conditions realistically apply to a dental practice, and why the destination of the form matters more than the form.
A message about the quote someone asked for is a service message. Add one line about storage and the whole email becomes direct marketing. That needs consent or the soft opt-in, and that is decided on your enquiry form, not
CDM 2015 moves a householder’s client duties onto the roofing firm, and makes the firm running the job principal contractor by default. What that requires, what is not notifiable, and why it is one of the few checkable things a
Identify and verify are separate steps, and verification comes before the relationship begins. What the 2017 regulations require at sign-up, what that means for the forms and portals on an accountancy website, and the deletion duty most practices miss.
A deposit and a cancellation policy are contract terms, and once the booking is taken online two pieces of UK consumer law have opinions about them, including one that can turn a 14-day cancellation right into a twelve-month one.
An airline argued its chatbot was a separate legal entity responsible for its own answers. The tribunal disagreed. What UK law does with a statement made by software, and how that should shape the way an AI integration is built.
For a local business the map result decides more enquiries than the website, and it runs on rules Google publishes in full. What they say about business names, service areas, reviews and the settings that matter, quoted from source.
Every page of an adviser’s site that invites engagement is a financial promotion, judged on its own. What COBS 4, Consumer Duty and the FCA’s standalone-compliance expectation mean for type size, page structure, calculators and keeping a record of what
A Tree Preservation Order needs consent; a conservation area needs six weeks’ notice; a nest in use needs neither and is protected anyway. The Scottish rules a tree surgeon’s website should explain, where sites get them wrong, and why the
An instant removals quote cannot see the loft, the stairs or the parking. And since April 2025 any price it shows must include every fee the customer will necessarily pay. What to automate in a removals quote, what to leave
The Letting Agent Code of Practice requires three identifiers on every property advert in Scotland, including the landlord’s registration number and the EPC rating. Where agency websites lose them, how to build them in, and a “no tenant fees” claim
MCS certification decides whether a Scottish customer can claim the Home Energy Scotland grant on your work at all. That, the sequencing rule that quietly removes the funding, and the 2027 VAT date, and what a heating firm’s website has
A homeowner asks if you will lean a ladder on the conservatory. A facilities manager asks for your method statement. Both are asking the same thing, and the buyer has a legal duty of their own. What HSE actually says,
Landlord gas safety certificates are the most predictable revenue in plumbing and heating, and the two-month early-check window most firms never use. What the law requires, what is worth automating, and what is not.